Richard Wadge - Parts & Acessories Advis or
Richard has worked for Harley-Davidson since 2003 in both Parts & Acessories department. Having owned several Harleys himself, He is in the perfect position to advise on Parts & Accessories for your motorcycle.
We recognise that the satisfaction of our employees is vital to our success and we therefore actively encourage the involvement of all our employees in the business as far as practicable. We also recognise the support given to them by their families and we try to make them feel part of the organisation as well.
We have invested heavily in information technology, with the provision of PCs and Microsoft software throughout the group. We have an email system to help with the speed of communication and our web site has been up and running for several years and has proved to be very successful.
There are many initiatives in the training and development area. We plan to introduce a formal work experience scheme so that local students can experience life at a dealership and be helped with their career choices. we are also planning to launch an apprenticeship scheme. In addition we are committed to manufacturers' development programmes for technicians, customer-facing employees and managers.
Our company mission statement outlines what Legend Motorcycles stands for as an organisation and how employees are expected to behave towards our stakeholders - other employees, customers, suppliers and manufacturers.
Legend Motorcycles ltd/Leeds Harley-Davidson® is a positive forward thinking and growing company. We are successful because of several key factors - our strong position in the region, the Harley-Davidson® brand our award winning marketing, and crucially, because of the talent and commitment of all our employees. They have a flexible attitude towards work and positively embrace the changes that are currently taking place in the retail motor industry. They own the problems that come along and work together as a team to provide solutions. We expect that anyone who joins the company will demonstrate the same commitment and in return, we aim to provide a quality working life.
The aim of Legend Motorcycles is to develop its position as one of the top 3 dealers in UK.
We recognise that happy and satisfied employees give excellent customer service and we therefore aim to always put our staff first. We provide them with effective leadership, communicate honestly and positively, and consult on business decisions where we can. We provide a safe and comfortable working environment and ensure every employee can take advantage of the training and development opportunities available. We recognise and reward the contribution that employees make on an individual and team basis. We also recognise the supportive role that employees' families play and aim to make sure they to feel part of the Legend Motorcycles family.
We communicate with every customer, whether external or internal, in an honest and positive way, providing a supportive and friendly environment. We are flexible to customers' needs and give attention to detail. We provide them with technical expertise while giving value for money at the same time. We aim to make customers feel valued and provide that little bit extra.
We recognise the importance of maintaining a strong relationship with manufacturers and with all the organisations providing us with products and services. We have a professional attitude in our dealings with them and learn from them where we can. We work hard to maintain their confidence in us and also to maintain our confidence in them.
We aim to continuously improve our working relationships and ask all our stakeholders to give us regular, honest feedback about how we can improve. We foster an interdependent environment where everyone is motivated to work together and to trust and respect each other. We believe that working together in partnership is the key to a successful future.